Your Satisfaction is Our Priority
At Pandahaul , we make returns simple and straightforward. Follow these steps to ensure a smooth process:
- Return Window
- 15-Day Policy : You have up to 15 days after receiving your item to initiate a return.
- No-Questions-Asked Refund for Unshipped Orders : If your item is still in our warehouse or in transit (typically within the first 3 days of purchase ), you can request a refund without any hassle.
- Start Your Return
- Visit the Returns Center on the Pandahaul website.
- Fill out the return form with your order number and the reason for your return.
- Once submitted, you’ll receive a confirmation email with detailed instructions on how to proceed.
- Prepare Your Package
- Pack the item securely in its original packaging to prevent damage during transit.
- Include all accessories, tags, and documentation that came with the product.
- Ship Your Return
- Send the package to the address provided in your confirmation email.
- Important Notes :
- The cost of return shipping is the responsibility of the customer unless the item is damaged, defective, or incorrect.
- We recommend using a trackable shipping service , as it may take up to 14 days for your return to reach us due to our dropshipping model.
- Track Your Return
- After shipping your return, update the tracking information in the Returns Center .
- This ensures we can monitor your package and process your refund promptly once it arrives.
- Refund Processing
- Once we receive and inspect your return, we’ll process your refund within 5–7 business days .
- Refund Options :
- Your refund will be issued to your original payment method or as Pandahaul store credit , based on your preference.
Need Help?
If you have any questions or need assistance with your return, our customer service team is here to help!
📧 Email : [email protected]
Please Note
Our return policy is subject to change. For the most up-to-date information, please review the latest policy on our website before initiating a return.