How can we help you?

I would like to return my order

Your Satisfaction is Our Priority

At Pandahaul , we make returns simple and straightforward. Follow these steps to ensure a smooth process:

  1. Return Window
  • 15-Day Policy : You have up to 15 days after receiving your item to initiate a return.
  • No-Questions-Asked Refund for Unshipped Orders : If your item is still in our warehouse or in transit (typically within the first 3 days of purchase ), you can request a refund without any hassle.
  1. Start Your Return
  • Visit the Returns Center on the Pandahaul website.
  • Fill out the return form with your order number and the reason for your return.
  • Once submitted, you’ll receive a confirmation email with detailed instructions on how to proceed.
  1. Prepare Your Package
  • Pack the item securely in its original packaging to prevent damage during transit.
  • Include all accessories, tags, and documentation that came with the product.
  1. Ship Your Return
  • Send the package to the address provided in your confirmation email.
  • Important Notes :
    • The cost of return shipping is the responsibility of the customer unless the item is damaged, defective, or incorrect.
    • We recommend using a trackable shipping service , as it may take up to 14 days for your return to reach us due to our dropshipping model.
  1. Track Your Return
  • After shipping your return, update the tracking information in the Returns Center .
  • This ensures we can monitor your package and process your refund promptly once it arrives.
  1. Refund Processing
  • Once we receive and inspect your return, we’ll process your refund within 5–7 business days .
  • Refund Options :
    • Your refund will be issued to your original payment method or as Pandahaul store credit , based on your preference.

Need Help?

If you have any questions or need assistance with your return, our customer service team is here to help!
📧 Email : [email protected]

Please Note

Our return policy is subject to change. For the most up-to-date information, please review the latest policy on our website before initiating a return.

 

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