We understand that sometimes a product may not meet your expectations. At Pandahaul, we strive to make the return process as hassle-free as possible. Here’s how you can return your order:
Return Window: You have up to 15 days after receiving your item to initiate a return. For items still in our warehouse or in transit (typically within the first three days of purchase), you can request a no-questions-asked refund.
Start Your Return: Visit the Returns Center on the Pandahaul website. Fill out the form with your order number and the reason for the return. You’ll receive a confirmation email with further instructions.
Prepare Your Package: Pack the item in its original packaging. Ensure it’s well-secured to avoid damage during transit.
Shipping the Return: Return the package to the address provided in our instructions. Note that the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service, as shipping times can take up to 14 days due to our dropshipping model.
Track Your Return: Update your return with the tracking information via our Returns Center. This helps us keep track of your item and process your refund promptly.
Refund Processing: Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method or as Pandahaul store credit, whichever you prefer.
Need Help? If you have any questions or need assistance, our customer service team is ready to help. You can reach us at [email protected].
Please Note: Our return policy is subject to change. We recommend reviewing the most current policy on our website for the latest information.
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