Legal

At Pandahaul , we are committed to providing a seamless shopping experience that prioritizes customer satisfaction while maintaining fairness and transparency. The following terms and conditions govern the issuance of refunds and money-back guarantees. By purchasing from Pandahaul, you agree to be bound by these terms.

1. Scope of Money Back Guarantee

• Eligibility :
  A money back guarantee may be provided under specific circumstances, including but not limited to:
  • Items returned within the designated return period (as outlined in Section 2 below).
  • Products found to be damaged, defective, or otherwise non-conforming to the terms of sale.
• Exclusions :
  The money back guarantee does not apply to items marked as “Final Sale,” “Clearance,” or “Non-Returnable” , as well as customized or personalized products.

2. Conditions for Refund Eligibility

To qualify for a refund under this Money Back Policy, the Licensee (customer) must comply with the following conditions:

2.1 General Refund Guidelines

• Refund Period :
  Customers may request a refund within 15 calendar days of delivery , subject to the following requirements:
  • The item must remain unused, undamaged, and in its original condition.
  • All original packaging, tags, accessories, and accompanying documentation must be included.
• Shipping Costs :
  The Licensee shall bear all costs associated with return shipping unless the refund is attributable to an error on Pandahaul’s part (e.g., incorrect item shipped, damaged, or defective product).
• Restocking Fees :
  A restocking fee may be deducted from the refund amount for certain returned items, except in cases involving defects or shipping errors.

2.2 Special Exception: Damaged or Defective Items

In the event that a product delivered by Pandahaul is found to be damaged, defective, or otherwise non-conforming to the terms of sale , the Licensee may be eligible for a refund beyond the standard 15-day refund period , subject to the following conditions:

1. Burden of Proof :
   • The Licensee bears the responsibility to provide unequivocal evidence demonstrating the alleged damage or defect. Such evidence must include:
     • Photographic or video documentation clearly depicting the nature and extent of the damage or defect.
     • Visual confirmation of the unopened shipping bag/box at the time of delivery, as proof that the damage occurred during transit and not thereafter.
2. Submission of Supporting Documentation :
   • In addition to the aforementioned evidence, the Licensee must furnish the following:
     • A detailed written description of the issue, specifying the nature of the defect or damage.
     • The original order number and any other relevant transaction details to facilitate verification of the claim.
3. Evaluation and Determination :
   • Upon receipt of the Licensee’s claim and supporting documentation, Pandahaul reserves the right to conduct an independent evaluation to verify the validity of the claim. This may include, but is not limited to:
     • Inspection of the returned item (if applicable).
     • Review of the provided photographic, video, or written evidence.
4. Eligibility for Refund :
   • If the claim is substantiated to Pandahaul’s satisfaction, the Licensee may be entitled to a refund of the purchase price, subject to the terms outlined in Section 3 below.

3. Refund Processing

• Refund Timeline :
  Refunds will be processed based on the payment gateway used. Typically, it takes 5–7 business days for the refund to reflect in the Licensee’s account.
• Refund Method :
  Refunds will be issued via the original payment method unless otherwise specified by Pandahaul.
• Partial Refunds :
  In cases where only a portion of the order qualifies for a refund (e.g., partial returns or damaged components), Pandahaul reserves the right to issue a partial refund corresponding to the value of the affected items.

4. Limitations and Exclusions

• Maximum Liability :
  Pandahaul’s maximum liability for refunds is limited to the original purchase price of the item.
• Exclusions :
  The following scenarios are expressly excluded from this Money Back Policy:
  • Items that have been altered, misused, or subjected to improper handling by the Licensee.
  • Items marked as “Final Sale,” “Clearance,” or “Non-Returnable” .
  • Customized or personalized products.
• No Consequential Damages :
  Pandahaul shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services.

5. Customer Responsibilities

• Proof of Purchase :
  Customers must provide valid proof of purchase (e.g., order number, invoice) to initiate a refund request.
• Compliance with Terms :
  Failure to comply with the terms of this Money Back Policy may result in the denial of the refund request.

6. International Orders

• General Policy :
  At this time, Pandahaul does not offer refunds for international orders unless explicitly stated otherwise.
• Potential Exceptions :
  International customers may contact customer support at [email protected] to discuss potential exceptions for damaged or defective items.

7. Modifications to Policy

Pandahaul reserves the right to modify or update this Money Back Policy at any time without prior notice. The latest version of this Policy will always be available on our website (www.pandahaul.com ). Continued use of our services after such modifications constitutes acceptance of the revised Policy.

8. Contact Us

For questions or concerns regarding this Money Back Policy, please contact our customer support team:
📧 Email : [email protected]
🌐 Website : www.pandahaul.com