Legal

Terms of use

Last Revised: May 1, 2023

Introduction

Welcome to Pandahaul (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website, www.pandahaul.com (the “Site”), and any products or services offered through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site or purchase our products.

 

The Site is operated by Pandahaul, a company headquartered in Illinois, USA , and is governed by the laws of the State of Illinois and applicable U.S. federal laws. We reserve the right to modify these Terms at any time. Your continued use of the Site after any such modifications constitutes your acceptance of the revised Terms.

 

2. Acceptance of Agreement

By accessing or using the Site, you represent and warrant that:

  • You are at least 18 years of age or the legal age of majority in your jurisdiction.
  • You have the legal capacity to enter into this Agreement.
  • You agree to comply with all applicable laws and regulations when using the Site.
 

You further acknowledge that these Terms constitute a legally binding agreement between you and Pandahaul. If you are using the Site on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.

 

3. Products and Services

3.1 Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and other content on the Site are accurate and up-to-date. However, we do not guarantee that such information is free from errors, omissions, or inaccuracies. Prices and product availability are subject to change without prior notice.

 

3.2 Branded Items Disclaimer

Pandahaul sells branded products that are purchased directly from authorized retailers or stores. Unless explicitly stated otherwise, Pandahaul is not affiliated with, endorsed by, or sponsored by any brands whose products are sold on the Site.

 

3.3 Modification or Discontinuation

We reserve the right, at our sole discretion, to modify, discontinue, or terminate any product or service offered on the Site at any time without prior notice. We shall not be liable to you or any third party for any modification, discontinuation, or termination of any product or service.

 

4. Orders and Payments

4.1 Order Acceptance

All orders placed through the Site are subject to acceptance by Pandahaul. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability.
  • Errors in product descriptions or pricing.
  • Suspected fraudulent activity or unauthorized transactions.
 

4.2 Payment Methods

We accept payments through trusted third-party payment gateways, including PayPal and Stripe. By submitting an order, you represent and warrant that:

  • You have the legal right to use the payment method(s) provided.
  • All payment information you provide is accurate, complete, and current.
 

4.3 Fraud Prevention

We reserve the right to verify the identity of the purchaser and may request additional information to confirm the legitimacy of an order. If we suspect fraudulent activity, we may cancel the order and report it to the relevant authorities.

 

5. Shipping and Delivery

5.1 Global Shipping

We ship worldwide; however, delivery times may vary depending on your location. Certain regions may be excluded due to extended shipping times or logistical constraints. Estimated delivery times will be provided at checkout.

 

5.2 Shipping Costs

Shipping costs will be calculated and displayed at checkout. Customers are responsible for all shipping fees unless otherwise stated. For international shipments, customers are also responsible for any customs duties, taxes, or import fees imposed by their local government.

 

5.3 Force Majeure

Pandahaul shall not be liable for any delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, or other labor disputes.

 

6. Returns and Refunds

6.1 Return Policy

  • Items Still in Warehouse : Products can be returned if they are still in our warehouse and have not been shipped.
  • Items Received by Customer : If the product has been shipped and received, you may return it within 15 days of delivery , provided the item is unused, undamaged, and in its original packaging.
  • Damaged or Defective Items : If the item is damaged or defective upon arrival, you must contact our customer support team within 7 days of delivery to initiate a claim.
 

6.2 Shipping Costs for Returns

Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).

 

6.3 Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–10 business days .

 

7. Privacy Policy

7.1 Data Collection

We collect only the personal data necessary to process your orders, such as your name, address, email, and payment information. This data is collected and processed in accordance with our Privacy Policy , which is incorporated into these Terms by reference.

 

7.2 Third-Party Data Processors

Third-party payment gateways (e.g., PayPal, Stripe) may collect additional data as part of the payment process. We are not responsible for the privacy practices of these third parties, and you should review their respective privacy policies.

 

7.3 GDPR and CCPA Compliance

If you are located in the European Union (EU) or California, you have certain rights under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) , including the right to access, correct, or delete your personal data. To exercise these rights, please contact us at [email protected] .

 

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PANDAHAUL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION.

 

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS EXCEED THE TOTAL AMOUNT PAID BY YOU TO PANDAHAUL FOR THE APPLICABLE PRODUCT(S).

 

9. Indemnification

You agree to indemnify, defend, and hold harmless Pandahaul, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site or purchase of products.
  • Your violation of these Terms.
  • Any activity related to your account, including negligent or wrongful conduct.
 

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

 

10.2 Arbitration Clause

Any disputes arising out of or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA) . The arbitration shall take place in Chicago, Illinois , and the language of the arbitration shall be English.

 

10.3 Class Action Waiver

You agree that any arbitration or legal action shall be conducted on an individual basis and not as a class action or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

 

11. Termination

We reserve the right, in our sole discretion, to terminate or suspend your access to the Site, with or without notice, for any reason, including but not limited to:

  • Breach of these Terms.
  • Suspected fraudulent activity.
  • Conduct deemed inappropriate or harmful to us or other users.
 

Upon termination, you must cease all use of the Site and destroy any materials obtained from the Site.

 

12. Miscellaneous

12.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

 

12.2 Entire Agreement

These Terms constitute the entire agreement between you and Pandahaul regarding your use of the Site and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.

 

12.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

 

13. Contact Information

If you have any questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: [Your Business Address]

 

Privacy Policy

1. Introduction

This Privacy Policy explains how Pandahaul collects, uses, and protects your personal information when you visit our Site or purchase our products. By using the Site, you consent to the collection and use of your information as outlined in this Privacy Policy.

 

2. Data Collection

We collect only the personal data necessary to process your orders, such as your name, address, email, and payment information. We do not collect additional personal data unless required for specific purposes, such as fraud prevention or dispute resolution.

 

3. Third-Party Processors

We use third-party payment gateways (e.g., PayPal, Stripe) to process payments. These third parties may collect additional data as part of the payment process. We are not responsible for their privacy practices, and you should review their respective privacy policies.

 

4. GDPR and CCPA Compliance

If you are located in the EU or California, you have certain rights under the GDPR and CCPA, including the right to:

  • Access your personal data.
  • Correct or update your personal data.
  • Delete your personal data.
  • Opt-out of the sale of your personal data (if applicable).
 

To exercise these rights, please contact us at [email protected] .

 

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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