Refund and Returns Policy

At Pandahaul , we strive to provide a seamless shopping experience that prioritizes customer satisfaction. To ensure fairness and transparency, we have established the following policies regarding order cancellations, returns, and exchanges. By purchasing from Pandahaul, you agree to comply with these terms.

1. Order Cancellation

• Eligibility : Orders may be canceled only if the item has not yet been shipped from our warehouse.
• Process : To cancel an order, contact our customer support team at [email protected] within 12 hours of order placement .
• Exceptions : Once an order has been shipped, cancellations are no longer possible. However, customers may initiate a return under the terms outlined below.

2. Return Policy

2.1 General Return Guidelines

• Return Window : Customers may return items within 15 days of delivery , provided the following conditions are met:
  • The item must be unused, undamaged, and in its original condition.
  • All original packaging, tags, accessories, and documentation must be included.
  • Sale items, clearance products, and customized or personalized items are non-returnable .
• Shipping Costs : Customers are responsible for all return shipping costs unless the return is due to an error on Pandahaul’s part (e.g., incorrect item shipped or damaged/defective product).
• Restocking Fees : A restocking fee may apply to certain returned items, excluding cases of defects or shipping errors.

2.2 Special Exception: Damaged or Defective Items

In the event that a product delivered by Pandahaul is found to be damaged, defective, or otherwise non-conforming to the terms of sale , the Licensee (customer) may be eligible for a return, refund, or replacement beyond the standard 15-day return period , subject to the following conditions:

1. Burden of Proof :
   The Licensee bears the responsibility to provide unequivocal evidence demonstrating the alleged damage or defect. Such evidence must include:
   • Photographic or video documentation clearly depicting the nature and extent of the damage or defect.
   • Visual confirmation of the unopened shipping bag/box at the time of delivery, as proof that the damage occurred during transit and not thereafter.
2. Submission of Supporting Documentation :
   In addition to the aforementioned evidence, the Licensee must furnish the following:
   • A detailed written description of the issue, specifying the nature of the defect or damage.
   • The original order number and any other relevant transaction details to facilitate verification of the claim.
3. Evaluation and Determination :
   Upon receipt of the Licensee’s claim and supporting documentation, Pandahaul reserves the right to conduct an independent evaluation to verify the validity of the claim. This may include, but is not limited to:
   • Inspection of the returned item (if applicable).
   • Review of the provided photographic, video, or written evidence.
4. Eligibility for Remedy :
   If the claim is substantiated to Pandahaul’s satisfaction, the Licensee may be entitled to one or more of the following remedies, at Pandahaul’s sole discretion:
   • A full or partial refund of the purchase price.
   • Replacement of the damaged or defective item.
   • Such other remedy as deemed appropriate under the circumstances.
5. Exclusions and Limitations :
   • This Special Exception shall not apply to items that have been altered, misused, or subjected to improper handling by the Licensee.
   • Items marked as “Final Sale” or “Non-Returnable” are expressly excluded from this policy.

3. Exchanges

• Eligibility : Exchanges are available for items that meet the same conditions as returns (unused, undamaged, in original condition).
• Process : Customers must follow the same return process and specify the desired replacement item during the return request.

4. Refund Processing

• Timeline : Refunds will be processed based on the payment gateway used. Typically, it takes 5–7 business days for the refund to reflect in the customer’s account.
• Method : Refunds will be issued via the original payment method unless otherwise specified by Pandahaul.

5. Customer Responsibilities

• Proof of Purchase : Customers must provide valid proof of purchase (e.g., order number, invoice) to initiate a return, exchange, or claim.
• Return Shipping : Customers are responsible for arranging and paying for return shipping unless the return is due to an error on Pandahaul’s part.
• Compliance with Terms : Failure to comply with the terms of this Return Policy may result in the denial of the return, refund, or exchange request.

6. International Returns

• Policy : At this time, Pandahaul does not accept returns for international orders.
• Exceptions : International customers may contact customer support at [email protected] to discuss potential exceptions for damaged or defective items.

7. Limitation of Liability

• Pandahaul’s maximum liability for refunds or replacements is limited to the original purchase price of the item.
• Pandahaul shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services.

8. Modifications to Policy

Pandahaul reserves the right to modify or update this Return Policy at any time without prior notice. The latest version of this Policy will always be available on our website (www.pandahaul.com ). Continued use of our services after such modifications constitutes acceptance of the revised Policy.

9. Contact Us

For questions or concerns regarding this Return Policy, please contact our customer support team:
📧 Email : [email protected]
🌐 Website : www.pandahaul.com